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PowerSchool Recruitment Drive 2021 | Freshers | Associate Technical Support Engineer | BE/ B.Tech/ B.Sc/ BCA | Bangalore

PowerSchool Recruitment Drive 2021 | Freshers | Associate Technical Support Engineer | BE/ B.Tech/ B.Sc-CSE/ IT/ ECE; BCA | Bangalore

About PowerSchool:

At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, we’re proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries.

PowerSchool Recruitment Drive
PowerSchool Recruitment Drive 2021

Company Website: https://www.powerschool.com/

Company: PowerSchool

Job Location: Bangalore

Salary : Best in Industry

Type:- Freshers

Employment Type:– Full Time , Permanent

Role: Associate Technical Support Engineer

Eligibility Criteria for PowerSchool Recruitment Drive 2021:

  • Bachelor’s degree in Computer Science and Electronics Engineering.
  • 0-2 Years of Experience.

Job Description:

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.

Job Responsibilities:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • All other duties as assigned

Skills and Requirements:

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • 0-2 years’ prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Associate’s degree or equivalent work experience

How to Apply for PowerSchool Recruitment Drive 2021?

Desirous candidates may apply to the posts of Associate Technical Support Engineer through online mode. Shortlisted candidates may get the further intimation regarding selection.

PowerSchool Recruitment Drive 2021 Apply Link: Click Here

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