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Tata Communications Recruitment Drive 2021 | Freshers | Service Assurance Engineer | BE / B.Tech/ B.Sc | Pune

Tata Communications Recruitment Drive 2021 | Freshers | Service Assurance Engineer | BE / B.Tech/ B.Sc – CSE/ IT/ ECE/ Telecom | Pune

About Tata Communications:

Tata Communications has a data centre network located in 44 locations worldwide.Tata Communications data centres meet international standards for redundancy, and are integrated directly with its global IP network. Its collocation services provide regulated power, cooling and physical security for the server, storage and networking equipment.In May 2016, in order to redeploy capital in other areas of its business, Tata Communications sold a 74% stake in its data centre business to Singapore Technologies Telemedia. Tata communications has more than 10,000 racks and 93,000 square metres (1,000,000 square feet) of Data center space.

Tata Communications Recruitment Drive 2021e
Tata Communications Recruitment Drive 2021

Company Website:https://www.tatacommunications.com/

Company: Tata Communications

Job Location: Chennai

Salary : Best in Industry

Type:- Fresher (2017 – 2021 Batch)

Employment Type:– Full Time, Permanent

Role: Service Assurance Engineer

Eligibility Criteria for Tata Communications Recruitment Drive 2021:

  • Education: Engineering Graduate.
  • Experience: 0-4 years

Job Description:

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
  • Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
  • This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
  • Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner.
  • Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Job Responsibilities:

  • Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
  • Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
  • Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.

How to Apply for Tata Communications Recruitment Drive 2021?

Desirous candidates may apply to the posts of Service Assurance Engineer through online mode. Shortlisted candidates may get the further intimation regarding selection.

Tata Communications Off Campus Drive 2021 Apply Link: Click Here

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